Privacy & Cookie Policy
This policy explains what data we collect, how we use it, and the rights you have over your information when using our website and eSIM services.
Effective date: January 1, 2025
Introduction
We respect your privacy and are committed to protecting your personal data. This policy describes how we process information in connection with our site, customer portal, and support channels.
Scope
This policy applies to visitors, customers, partners, and resellers who access our website, purchase an eSIM, or interact with us via chat or email.
Information We Collect
Account & Identity
Name, email, country, password (hashed), and optional billing details.
Orders & Payments
Order history and payment status from payment providers (e.g., Stripe/Mollie). We do not store full card numbers.
Device & Technical
IP address, browser/OS, language, referrer URLs, and limited device identifiers.
Service Usage
eSIM activation status, top-ups, and support interactions to operate and secure the service.
Cookies & Analytics
Cookies to keep you signed in, remember preferences, and measure performance.
How We Use Information
- Provide and maintain the eSIM service
- Process orders and payments
- Send activation emails and receipts
- Provide customer support and troubleshoot
- Improve our site, products, and security
- Comply with legal obligations and prevent fraud
Legal Bases (GDPR)
Where EU/UK GDPR applies, we rely on these bases:
- Performance of a contract (to provide your eSIM)
- Your consent (e.g., certain cookies/marketing)
- Legitimate interests (security and improvement)
- Compliance with legal obligations (tax/accounting)
Payments
Payments are processed by third-party providers (e.g., Stripe or Mollie). We receive limited details needed to complete your order.
Data Retention
We keep data only as long as necessary and as required by law, then delete or anonymize it.
International Transfers
When transferring data across borders, we apply appropriate safeguards such as Standard Contractual Clauses.
Security
We implement administrative, technical, and physical measures appropriate to the risks, including encryption in transit and access controls.
Your Rights
Depending on your location, you may have rights to access, correct, delete, restrict, object, request portability, and withdraw consent.
- Access
- Rectification
- Erasure
- Restriction
- Objection
- Portability
- Withdraw consent
Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect data from them.
Changes
We may update this policy from time to time. We will update the effective date and notify you of material changes where required.
Contact Us
For privacy requests, email privacy@example.com. Postal address: Your Company, Street 1, City, Country.
Need help or want to make a privacy request? Visit Contact Us.